Privacy Policy | Agro Navigator

1. Who We Are

Agro Navigator / Lagodish Tech ("Agro Navigator", "we", "our", or "us") operates agronavigator.app, Agro Navigator mobile applications, and related product, dealer, support, telemetry, and hardware services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information. For privacy questions, contact [email protected].

2. Scope

This policy applies when you visit our website, submit a contact or dealer request, communicate with us, request early access, use our Android or iOS applications, use Agro Navigator hardware or telemetry features, or otherwise interact with the Service. Separate written agreements may provide additional privacy terms for pilots, dealers, commercial customers, or specific integrations.

3. Information We Collect

We may collect the following categories of information, depending on how you use the Service:

Contact details you provide, such as email address, phone number, WhatsApp, Telegram username, business name, region, and message content.
Support, dealer, pilot, sales, and compatibility communications.
Request metadata from contact forms, including IP address, user agent, approximate country/city/timezone from headers where available, and referrer.
Website analytics and event data, such as page views, scroll depth, video interactions, link clicks, form start/submission events, device/browser information, and approximate location derived from network data.
Cookie and consent data, including necessary geo-consent cookies and local storage records used to remember privacy choices.
App, hardware, and field-operation data if you use those features, such as GNSS/GPS location, RTK/NTRIP status, device identifiers, board status, telemetry, diagnostics, logs, firmware or hardware configuration, field/session data, machine setup, and connectivity status.
Transaction, delivery, billing, warranty, or account information if you purchase hardware, join a pilot, or become a dealer.

4. How We Use Information

We use information for the following purposes:

Responding to inquiries, support requests, dealer requests, and early-access messages.
Providing, operating, securing, debugging, and improving the Service.
Delivering app, hardware, telemetry, diagnostics, compatibility, and field-navigation features you request.
Understanding website usage and product interest through analytics where permitted.
Managing pilots, dealers, sales, warranties, invoices, logistics, and customer relationships.
Preventing abuse, spam, fraud, security incidents, unsafe use, and misuse of the Service.
Complying with legal obligations and enforcing our terms, agreements, and rights.

5. Legal Bases

Where GDPR, UK GDPR, or similar laws apply, our legal bases may include:

Contract or pre-contract steps, such as responding to your request, providing support, or delivering app and hardware features.
Consent, such as optional analytics cookies or similar tracking in regions where consent is required.
Legitimate interests, such as product security, fraud prevention, basic business communications, service improvement, compatibility support, and protecting legal rights.
Legal obligation, such as tax, accounting, regulatory, safety, or compliance duties.

6. Cookies, Consent, and Analytics

We use necessary cookies and local storage to operate the website, remember consent choices, and detect regional consent requirements. We use Google Analytics 4 and Google Consent Mode for website analytics. In EU/EEA/UK regions, analytics storage is denied by default until you consent. In other regions, analytics may be enabled by default where local law permits an opt-out model.

We do not currently use advertising cookies, personalized advertising cookies, or cross-context behavioral advertising. We do not sell personal information. You can reject analytics in the cookie banner where shown, use browser controls to block or delete cookies, or contact us if you need help withdrawing a prior consent choice.

7. Contact Form and Telegram

When you submit the contact form, we send your contact details, message, and request metadata to our internal Telegram chat through the Telegram Bot API so we can respond quickly. Please do not submit sensitive personal information, confidential third-party information, payment details, passwords, or safety-critical data through the contact form.

8. Field Location, Telemetry, and Diagnostics

Agro Navigator features may process precise field location, GNSS/RTK status, board communication, machine configuration, diagnostic logs, and telemetry. Some data may stay on your device; some may be transmitted if you enable remote monitoring, telemetry, support, cloud, dealer, or fleet-management features. You are responsible for ensuring you have the rights and permissions needed to share field, machine, employee, contractor, or customer data with us.

9. How We Share Information

We may share information with:

Service providers that host, secure, monitor, analyze, or operate the website, apps, contact forms, analytics, messaging, telemetry, support, payments, logistics, or cloud infrastructure.
Telegram, when contact-form messages are delivered to our internal chat.
Google Analytics, when analytics is enabled according to your consent status and regional settings.
Dealers, installers, support partners, or hardware/service providers when needed to handle your request, pilot, purchase, installation, or support case.
App stores, cellular providers, RTK/NTRIP providers, map providers, and other third parties you choose to use with the Service.
Authorities, courts, advisors, insurers, or counterparties where required by law or necessary to protect legal, safety, security, or business interests.

10. International Transfers

We may process and store information in countries other than your own. Service providers such as hosting, analytics, messaging, app-store, or cloud providers may process data internationally. Where required, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, contractual protections, or another lawful transfer mechanism.

11. Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Typical criteria include:

Contact and support messages: as long as needed to respond, maintain customer history, and protect legal interests.
Dealer, sales, invoices, warranty, and transaction records: as long as needed for business, tax, accounting, warranty, and legal obligations.
Analytics data: according to our analytics settings and provider retention controls.
Telemetry, diagnostic, and field-operation data: as long as needed for the enabled feature, support case, pilot, customer agreement, or safety/legal record.
Consent records: as long as needed to remember and prove your privacy choices.

12. Your Rights and Choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, objection, withdrawal of consent, or information about how personal information is used and shared. California residents may also have rights to know, delete, correct, limit certain sensitive personal information uses, opt out of sale or sharing, and not be discriminated against for exercising privacy rights, where the CCPA applies.

To exercise rights, contact [email protected]. We may need to verify your identity and your relationship with the relevant data before responding. You may also have the right to lodge a complaint with your local data-protection authority.

13. Security

We use reasonable technical and organizational measures designed to protect personal information. No website, app, network, cloud service, or field device can be guaranteed fully secure. You are responsible for securing your own devices, credentials, networks, receivers, controllers, and hardware configurations.

14. Children

The Service is intended for agricultural, dealer, and professional field use. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may also be communicated through the website, app, email, customer notice, or other appropriate channel.

16. Contact Us

For privacy questions, data requests, or consent-withdrawal help, contact [email protected].